Our Refund Policy
At Team XD, we strive to ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be requested under the following conditions:
- The service or product delivered does not meet the agreed-upon specifications.
- The project is canceled before significant work has begun.
- Any issues arise due to errors on our part.
2. Refund Process
To request a refund, please contact us at [email protected] with the following details:
- Your name and contact information.
- Details of the service or product purchased.
- Reason for the refund request.
Refund requests will be reviewed within 7 business days, and you will be notified of the outcome.
3. Non-Refundable Services
Refunds will not be issued for services where significant work has been completed or where the client has approved deliverables.
4. Processing Time
Approved refunds will be processed within 14 business days and issued to the original payment method.
5. Contact Us
For any questions about our Refund Policy, please reach out to us at [email protected].
Last updated: June 30, 2025